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Teen Line Volunteer FAQ

How many Teen Line training opportunities are there per year?

Teen Line holds 3 trainings per year; Fall, Spring and Summer. Fall training begins in early
October and ends mid-December. Spring training begins in early February and ends
mid-May. Summer training begins early June and ends late July.

Teens in the Los Angeles area can apply to be a part of Teen Line starting first semester
of their freshman year, provided they are already 14. The latest teens can apply to our
program is fall of junior year. We do not take applications from seniors and 2nd semester
juniors.

Teens, please sign up to be notified by email when the application is open. Summer
dates are usually out by late April, Fall by late July, and Spring by November.

Training will occur IN PERSON at Didi Hirsch Suicide Prevention Center, 10227 W Olympic
Blvd, LA, 90067. All sessions are mandatory. Teens will also volunteer one evening on
the hotline from 5:30-10:15 PM during training.

Yes. All volunteers are required to show proof of:

  • A negative TB test within the last 12 months. This includes a note from your doctor showing your name, date of birth, the date the test was administered as well as if the test is negative.

There is no way to make up a training session. Teens are expected to be IN PERSON for all training sessions. If you cannot reschedule your conflict, then consider applying for the next training period.

If a volunteer misses any training day at all, they will have to start all over again in the next training period.

Yes and no.  After training is completed, teens are expected to volunteer in the hotline room at least twice a month from 5:30pm-10:15pm IN PERSON at 10227 W Olympic Blvd, LA, 90067. The hotline is open 7 nights/week and teens sign up for their schedule online before the new month begins. You will not be answering calls or texts right away.  In order to answer calls and texts, you must first fulfill the position of “Emailer” in the hotline room.  As an Emailer, you will have the following tasks to complete:

  • Observe experienced teens taking calls
  • Answer emails from teens struggling with an issue
  • Complete a series of role-plays.  These role plays are on topics that most frequently come up on the line.
    • Complete 5 role-plays before you can begin taking texts
    • Complete 15 role-plays before you can begin taking calls
  • Pass the “listeners” test, a combination written and role play exam once you have completed all 15 role-plays

Once you have completed the above, then your status will change from “observer” to
“listener” and you will be ready to answer hotline calls and texts. This can take
anywhere from 3 months to a year, depending on how quickly you finish your role plays.

No, volunteers are responsible for working at least two shifts per month. Teen Line is a
very consuming and special volunteer opportunity. If you are very busy with other
pursuits and want to be successful at Teen Line, it is important to have excellent time
management and organizational skills.

No, once accepted into the program there will be no training fee.

At this time 10227 W Olympic Blvd, LA, 90067 is our only hotline location. We do not offer
remote opportunities. You can look into teentalkapp.org or 7cups.com if you are
interested in remote volunteering opportunities.

Connect with us

 Interested in our mission and want to get involved? Reach our to our Teen Line team today!