What Happens When You Call 911 With A Mental Health Problem?
LAist / January 30, 2023
What should someone calling 988 expect?
“A caring empathic person who wants to understand what’s going on, what has got you to this point,” said Shari Sinwelski, vice president of Crisis Care at Didi Hirsch. An important point 988 counselors distinguish is whether the caller is thinking about suicide.
“Oftentimes we find that allowing a person to just speak what’s in their minds and in their hearts can decrease the crisis level of a situation,” said Sinwelski. 988 counselors can provide resources and next-step resources to the caller, including when the caller is calling on behalf of someone else in crisis.
Sinwelski has been in the mental health care field for over 30 years and says society has come a long way when it comes to how people talk about mental health, including their own. “It used to be that these topics weren’t even spoken about in day-to-day life,” said Sinwelski. She also said, however, there’s work to be done. “But I’m not sure that everybody on the other end knows how to listen yet, I think they’re still learning.”
Read the full article below: