Notice of nondiscrimination and accessibility
Didi Hirsch Mental Health Services is committed to treating all clients with dignity and respect. We comply with state and federal civil rights laws and do not discriminate, exclude or treat people differently based on race, color, national origin, sex (including sexual orientation, gender identity, and pregnancy), age, or disability in our programs. If you feel your civil rights have been violated, you have the right to file a complaint.
Your rights
Didi Hirsch provides appropriate accommodation including free auxiliary aids and services for people with disabilities to communicate effectively with us, such as:
- Access to qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Didi Hirsch also provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these reasonable modifications, aids and services, or language assistance services, please let our staff know.
Filing a complaint or grievance
If you believe we have failed to provide these services, we encourage you to discuss your concerns or complaints directly with applicable program staff wherever possible, however you may also verbally or in writing, file a complaint or grievance by completing the Didi Hirsch consumer grievance form available on Didi Hirsch’s website: https://didihirsch.org/ or from the lobby of any Didi Hirsch service site.
Email: [email protected]
Mail: Attn: Civil Rights Coordinator/Compliance Officer
4760 S. Sepulveda Boulevard
Culver City, CA 90230
Phone: (310) 390-6612
If you have any questions about completing this form, please contact the Didi Hirsch Civil Rights Coordinator/Compliance Officer. We assure you that your complaint or grievance will be kept confidential, to the extent allowed by law, and will only be discussed with those people who are directly involved in the matter.
You may also file a grievance with the California Department of Health Care Services or the US Department of Health and Human Services, Office for Civil Rights.
To file a complaint with the Department of Health Care Services (DHCS):
Email: [email protected]
Mail: Department of Health Care Services Office of Civil Rights
P.O. Box 997413, MS 0009
Sacramento, CA 95899-7413
Complaint forms are accessible here: https://www.dhcs.ca.gov/discrimination-grievance-procedures
Phone: 1-916-440-7370, 711 (TDD)
To file a complaint with the Department of Health and Human Services (DHHS):
Submit via the Office of Civil Rights (OCR) complaint portal: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Mail: U.S. Department of Health and Human Services
200 Independence Ave, SW
Room 509F, HHH Building Washington, DC 20201
Complaint forms are accessible here: http://www.hhs.gov/ocr/office/file/index.html
By Phone: 800-368-1019, 800-537-7697 (TDD)
You will not be subject to discrimination, retaliation, or any other penalty for filing a complaint or grievance. This notice is available to the public, and posted on our website, in lobbies and waiting areas of each of our service locations and is provided in alternative formats upon request.
*Employees who have a complaint about an employment issue should contact the Human Resources Department. This notice is available on Didi Hirsch’s website by going to: https://didihirsch.org/
